Customer Support & Shipping Information

Customer Support

How can I contact customer service?
You can reach us anytime at info@otakupopus.com.
Our customer support team typically responds within 1 business day.

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Shipping & Delivery

Where do orders ship from?
All orders are shipped from Las Vegas, Nevada, USA.

Order Processing Time

• In-stock items are processed and shipped within 1–2 business days

• Business days are Monday–Friday, excluding U.S. holidays

Estimated Delivery Time

• Most U.S. orders arrive within 3–7 business days, depending on destination and carrier

Possible Shipping Delays
Delivery times may be affected by peak seasons, holidays, weather conditions, or carrier-related delays.
Once your order ships, tracking information will be provided via email.

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Order Changes & Cancellations

Can I change my shipping address?
Yes, address changes are possible only before the order has shipped.
Once a tracking number has been issued, changes are no longer possible.

Can I cancel my order after shipment?
Orders cannot be canceled once they have shipped.

For assistance, please contact us at info@otakupopus.com as soon as possible.

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Local Pickup (Coming Soon)

In-store pickup is not available at this time.

We plan to launch local pickup services in January 2026.
This page will be updated once the service becomes available.

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Local Delivery – Las Vegas Area (Coming Soon)

We are preparing to introduce local delivery services within the Las Vegas metropolitan area.

Service Area
Most neighborhoods within Las Vegas and surrounding suburbs.

Delivery Fee

• $9.99 for orders under $99.99

• Free local delivery for orders $99.99 and above

Processing Time
Local delivery orders will be processed within 1–2 business days (Monday–Friday).

Eligibility
Local delivery applies to in-stock items only and excludes oversized collectibles or special-order items.

Official launch details will be announced soon.

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Discounts & Promo Codes

• Only one promo code per order may be used

• Promo codes are single-use only

• Items marked 【Limited】 are not eligible for discounts or promotions

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Oversized / Overweight Items

Some oversized or heavyweight collectibles may require additional shipping fees due to carrier surcharges.
If you have questions regarding shipping costs for large items, please contact us before placing your order.

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Need More Help?

If you have any questions, feel free to contact us at info@otakupopus.com.
We’re always happy to help.