Shipping policy

Shipping Policy

Last updated: November 12, 2025

Order Processing

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

Once your order ships, you will receive a shipping confirmation email with tracking information.

Shipping Methods & Speeds (U.S.)

Carriers: USPS, UPS, or FedEx
Estimated Transit Time: 3–7 business days, depending on destination
(Transit times are estimates and not guaranteed.)

Free U.S. Shipping

Free standard U.S. shipping is available on orders over $79.99 (before tax, after discounts), unless otherwise specified.

Orders below this threshold will display applicable shipping rates at checkout.

Oversized & Overweight Items (Important Notice)

Certain products are classified as oversized, overweight, or bulky due to their dimensions, weight, or special handling requirements.

  • These items are NOT eligible for free shipping, even if the order total meets the free-shipping threshold.

  • Additional shipping fees may apply and will be calculated at checkout or invoiced separately if required.

  • Shipping surcharges reflect actual carrier costs, including dimensional weight, insurance, and handling fees.

By placing an order containing oversized or overweight items, the customer agrees to pay any applicable additional shipping charges.

International Shipping

International shipping may be available to select destinations at checkout.

Buyers are responsible for all customs duties, taxes, import fees, and brokerage charges.

International transit times vary and are not guaranteed due to customs processing and local carrier conditions.

Address Accuracy & Delivery Issues

Please ensure your shipping address is complete and accurate at checkout, including apartment/unit numbers and correct postal codes.

OtakuPop LLC is not responsible for delays, losses, or delivery issues resulting from factors outside the merchant’s control, including but not limited to:

  • Incorrect or incomplete shipping addresses provided at checkout  
  • Address changes requested after shipment  
  • Refused deliveries or failed delivery attempts due to customer absence  
  • Inaccessible delivery locations  

Any additional shipping or handling costs resulting from the above issues are the customer’s responsibility.

Returned Shipments (Undeliverable / Return to Sender)

If a shipment is returned to us due to an incorrect, incomplete, or undeliverable address provided by the customer, the original shipping cost is non-refundable.

Upon return, customers may choose one of the following options:

  • Reshipment: Pay an additional shipping fee to resend the order

  • Refund: Receive a refund minus the original shipping cost and any return shipping fees, if applicable

Returned packages will be held for up to 30 days from the return date.

If we do not receive a response or instructions from the customer within 30 days, the order will be considered abandoned and no further action, refund, or reshipment will be provided.

Lost, Stolen, or Misdelivered Shipments (Delivered but Not Received)

Once a carrier marks an order as “Delivered”, the shipment is considered successfully completed to the shipping address provided by the customer at checkout.

For delivered shipments, the merchant considers the service fulfilled in accordance with industry standards, provided that:

  • The order was shipped to the address entered by the customer at checkout

  • A valid carrier tracking number confirms delivery

  • Delivery confirmation is provided by the carrier

In the event a customer reports a package as “Delivered but Not Received”, the merchant will:

  • Provide the customer with carrier tracking details and delivery confirmation

  • Assist the customer in contacting the carrier for further investigation

  • Escalate the issue with the carrier or shipping platform when applicable

Please note:

  • Once delivery is confirmed by the carrier, the merchant is unable to guarantee recovery of the package

  • Refunds or replacements are not automatically issued for orders marked as delivered

  • Final resolution is subject to the carrier’s delivery confirmation and investigation outcome

This policy aligns with standard e-commerce fulfillment practices and carrier delivery procedures.

2. Damaged Shipments (Transit Damage)

If your order arrives damaged, you must contact info@otakupopus.com within 5 days of the delivery date.

Required documentation:

  • Photos of the outer shipping box (all sides)

  • Clear photo of the shipping label

  • Photos of the damaged item

  • Unboxing photos or videos (recommended)

Claims submitted after 5 days or without complete documentation may be denied.

Please note:

  • Minor cosmetic damage to blind-box packaging (e.g., dents, creases, compression) does not qualify for refund or replacement

  • OtakuPop LLC may, at its discretion, issue a partial refund but is not obligated to replace items damaged by carrier handling

Order Changes & Cancellations

Order changes or cancellations are not guaranteed once an order is placed.

Please contact info@otakupopus.com as soon as possible. Requests received after shipment may not be accommodated.

Acceptance of Terms

By placing an order on otakupopus.com, the customer acknowledges and agrees to all terms stated in this Shipping Policy, including fulfillment completion upon carrier-confirmed delivery.

Store Opening Notice

Our physical retail location is currently under preparation and is scheduled to open in January 2026.

Online orders remain available as usual.

For questions or wholesale inquiries, please contact info@otakupopus.com.